Privacy Policy
Privacy Policy for Craftmania
Craftmania ("we", "us", "our") is committed to protecting and respecting your privacy.
This policy explains how we collect, use and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Craftmania
Unit 5 Hewett Road
Gapton Industrial Estate
Great Yarmouth
NR31 0NN
Email: craftmania@btconnect.com
We are the data controller responsible for your personal data.
What Data We Collect
We may collect and process the following data:
Information you provide:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Order details
Automatically collected data:
- IP address
- Browser type and device information
- Website usage data (via cookies and analytics)
How We Use Your Data
We use your personal data to:
- Process and deliver your orders
- Manage payments and refunds
- Communicate with you about your order
- Provide customer support
- Improve our website and services
- Prevent fraud and enhance security
- Comply with legal obligations
Lawful Basis for Processing
Under UK GDPR, we rely on:
- Contract – to process and fulfil your orders
- Legal obligation – for accounting and tax purposes
- Legitimate interests – to improve our services and prevent fraud
- Consent – for marketing communications
Marketing Communications
We will only send you marketing emails if:
- You have given clear consent, or
- You are an existing customer and have not opted out
You can unsubscribe at any time by:
- Contacting us at craftmania@btconnect.com
Cookies
Our website uses cookies to:
- Enable essential website functionality
- Process transactions
- Analyse website usage
- Improve performance and user experience
Where required, we will obtain your consent before placing non-essential cookies.
Sharing Your Data
We may share your data with trusted service providers, including:
- Wix (website hosting, data storage and emails)
- Wix Payments (payment processing)
- PayPal (payment processing)
- Apple Pay (payment processing)
- Delivery providers (e.g. Royal Mail or couriers)
International Transfers
Some of our service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place.
Data Retention
We retain your data only as long as necessary:
- Order and financial records: up to 6 years
- Customer service records: up to 2 years
- Marketing data: until you withdraw consent
Data Security
We take appropriate measures to protect your personal data.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Request transfer of your data
- Withdraw consent at any time
You also have the right to complain to the Information Commissioner’s Office (ICO).
Contact Us
Email: craftmania@btconnect.com
Address: Craftmania, Unit 5 Hewett Road, Gapton Industrial Estate, Great Yarmouth, NR31 0NN
Changes to This Policy
We may update this policy from time to time.